Website Terms and Conditions of Use Relating to www.fineandfabulous.co.za Fine and Fabulous cc

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Fine and Fabulous cc  ("Provider") website located at the domain name www.fineandfabulous.co.za  ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice.

The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Detailed description of goods and/or services - Fine & Fabulous cc is a South African business in the retail industry that markets general merchandise, food &  beverages to consumers.

Alchohol is not for sale to persons under the age of 18.   Mr Fine & Mrs Fabulous support responsible drinking.

Liquor License WCP/040753 Off Consumption license as granted by the Western Cape Liquor Authority.

Delivery policy

Delivery is FREE for purchases over R450.00 for delivery inside South Africa local central areas. For purchases under R450.00 a minimum delivery charge of R75.00 applies. We may charge a bulk delivery surcharge for heavy/bulky items.

Subject to availability and receipt of payment, requests will be processed within 3-5 working days (excluding public holidays & weekends) and delivery confirmed by way of a confirmation e-mail with your order number.

We make the use of professional door to door  courier services for local central areas. You may request a pargo counter collection at a nearby pargo pick up point should you not be available to recive your parcel during working hours.

We use Pargo collection points for outlying areas e.g your local Clicks or Caltex garage etc. for you to collect at the counter a suitable time. You will be provided with a list of options if this applies to you.

We use the postal service by exception. 

We do not deliver to P.O Box addresses.

Export restriction
The offering on this website is available to South African clients only at this stage.

 Return and Refunds policy
Should the product purchased be delivered and not be suitable, customers may request a return via help@fineandfabulous.co.za

Conditions of return:

• Goods purchased must be returned in resalable condition
• Goods must be in original packaging and sealed in the original delivery box.
• A courier collection charge will be deducted from the final  refund amount.
• Cancellation of orders by the client will attract a 10% administration fee. 
• For outlying areas you may be requested to drop off the goods at a Pargo collection point.

The provision of goods and services by Fine and Fabulous cc is subject to availability. In cases of unavailability, Fine and Fabulous cc will notify the customer within 48hrs. A substitute or a refund for part of or the full order will be given to the customer in full within 7 working days. 

Gift card voucher policy

We maintain a strict gift card usage policy to protect both parties from online fraud. The full gift card value must be redeemed in a single purchase at online checkout.     No change will be given. Transport costs will be added if purchase is under our minimum free-shipping amount & will require additional payment during same checkout.     Gift cards ar valid for 12 months of purchase date & will expire thereafter. No refunds will be given in cash or otherwise for purchases made using our gift card.

100% Satisfaction Guarantee  If on receiving your order you are not delighted with your purchase, let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance.Although seldom charged, we reserve the right to charge a 10% administration fee for returns that lead to excessive additional administration processes or are clearly unjustified.

Damaged goods All Fine & Fabulous orders leave our warehouse in perfect condition & are fully insured for damages. The customer is required to check goods upon receipt & report any damages to help@fineandfabulous.co.za within 48 hours, kindly note this on courier waybill as ‘damaged’. This will allow us to arrange a full replacement at our expense or refund whatever is preferred. All manufacturer guarantees & warranties apply.
Unjustified returns will attract a 10% administrative fee & a minimum courier collection charge prior to any refund balance being paid. Fine and Fabulous cc will refund the client within 7 working days less said charges.

Customer Privacy Policy
Fine & Fabulous cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard or by EFT bank transfer into the Fine & Fabulous cc bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Fine & Fabulous cc via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Fine & Fabulous cc separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Fine & Fabulous cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Fine & Fabulous cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 51069 Waterfront 8002 Cape Town SA
Variation
Fine and Fabulous cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Fine and Fabulous cc (close corporation) based in South Africa trading as Fine and Fabulous and with registration number 2011/018800/23
Fine & Fabulous contact details
Support : help@fineandfabulous.co.za
Support: 021 510 0877